Site Manager - Expanded Access Programs
Hybrid- Amsterdam, Netherlands
Operations
Job description
Revolutionizing access to medical treatments
We're on a mission to enable earlier and better access to treatments and improve the lives of patients. Making it possible for anyone to find and access the best possible treatment options, with the click of a button. Bringing together demand and supply like never before, in one of the world's largest industries. Our patient-centered offering is gaining traction, and with the right team we can go from helping thousands of patients to millions of patients access new treatments each year. Do you aspire to be at the forefront of patient-centric innovation and creating the next unicorn? You’ve come to the right place!
The opportunity: Site Manager - Expanded Access Programs
As an Site Manager for Expanded Access Programs (EAPs), you will play a pivotal role in facilitating access to potentially life-saving treatments for patients worldwide. By joining our medical team in Amsterdam, the Netherlands, you will become the main point of contact for healthcare professionals (HCPs) seeking access to treatment under expanded access for their patients.
You will guide HCPs through the entire EAP process, offering support at all steps including medical review and approval, fulfilling all regulatory requirements, ordering, shipment, and data collection. As the primary liaison for HCPs, you will be responsible for the communication with clinical sites and coordination with key stakeholders, including physicians, pharmacists, clinical trial coordinators, sponsors, and our internal teams. You will ensure patients get treatment as soon as possible and the HCPs get fully supported.
What you will be doing in this role:
- Serving as the first point of contact for physicians and their supportive staff throughout the EAP process and coordinating communication with external stakeholders including physicians, pharmacists, clinical trial coordinators, and sponsors.
- Facilitating document exchange and processing HCP patient requests for medicinal products.
- Managing customer management tools including processing patient data into the Electronic Data Capture (EDC) system(s) as needed and generating client reports where required.
- Reviewing documents / data collection, identifying discrepancies, and collaborating with sites to fulfill regulatory requirements.
- Collaborating closely with cross-functional teams within EA Operations unit (e.g., Regulatory Affairs, Quality, Program Management, Supply Chain), to ensure smooth operations.
- Drafting and updating program documentation leveraging existing departmental templates and/or designing new templates.
- Supporting Program Managers (PM’s) with oversight and maintenance of electronic Master Files and improving program processes.
- Communicating with clients and maintaining a high-level of client satisfaction.
Job requirements
This is the right opportunity for you if you:
- Have a (bio)medical degree or background, and +2 years of relevant work experience in Healthcare or Life Sciences.
- Are self-motivated, adaptable, and thrive in a fast-paced environment where change is continuous
- Embody a patient-centric approach, proactive accountability, and considerate collaboration.
- Work efficiently but precisely with a keen eye for detail.
- Act proactively with the ability to anticipate the next steps.
- Can work both independently and as part of a team, demonstrating excellent interpersonal skills.
- Have strong relationship-building skills.
- Are eager to learn about new regulations and processes and put them into practice.
- Hold excellent verbal and written communication skills in English. Speaking one or more additional languages is aplus, but not necessary.
- Are proficient in Microsoft Office tools.
What we offer in return:
- Serve a purposeful mission: helping patients gain access to potentially lifesaving treatments
- International work environment, scale-up energy, and flat organization
- Competitive salary, annual performance bonus and equity
- Great career development opportunities in a growing company
- Learning and development budget, alongside internal knowledge-sharing sessions
- Attractive pension plan, full premium covered by us
- Hybrid work model
- Policies to support working parents
- Healthy lunch at the office
- Unlimited access to professional guidance by certified psychologists via OpenUp
- We celebrate freedom every year with an added holiday for Liberation Day on the 5th of May
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